Leading Nigerian financial services group GTCO PLC has apologised to its customers over its patchy services of late.
The group sent an email to its customers saying:
We would like to sincerely apologise for every inconvenience you have experienced whilst using our services recently. We know that we have not measured up on our service promise to you and for this we are truly sorry.
We have been working tirelessly to improve our service channels and as a result of this we have not been able to serve you in the way that we are committed to doing. We are working hard to fix all issues and ensuring that all services on our banking channels are fully restored.
We know the trust you place in us when you choose to bank with us, and we do not take this for granted. Your satisfaction is at the center of everything that we do, and your experience of our service is a measure of our success.
Once again, please accept our most sincere apologies.
We are here to help you with all your enquiries or complaints. You can reach us via our 24 Hours Contact Center; via Whatsapp on 0904 000 2900, as well as our Help Portal on our corporate website.
Thank you for banking with us.